MBS Intelligence
Travel & Leisure

Giggling Squid: forging a successful pathway through Covid-19
This has been a dark and depressing week for much of the world – especially for many retail, hospitality and leisure businesses in England who have been forced to close their doors at a time of year that would usually...

Hospitality’s second wave
The last six months have been the most turbulent and destructive the hospitality, travel and leisure sector has seen in recent memory. Few could have predicted that businesses would be faced with no customers, zero...

To fly, to serve the NHS
This week, from her remote North Scotland home, I caught up over Zoom with Captain Emma Henderson, the co-founder of Project Wingman. The last time Emma and I crossed paths was when MBS conducted an interview with her,...

The future of service: how technology is transforming the…
The last few weeks have been as challenging as they come for the restaurant sector. But we when we take a step back from today's madness, and reflect over the last few years, it is interesting to examine the impact of...

My new home from home: Dorp (Village in Afrikaans)
We have had a Creative Practice at The MBS Group since the consultancy was founded 30 years ago. The practice has expanded and changed over the years to now include much more than just designers in apparel or...

The changing face of travel
In the last twenty years, the travel industry has undergone significant transformation. The holidays we take are changing – bespoke experiences replacing packaged tours – and the way we book them has changed, too....

Tackling diversity in the hospitality, travel and leisure sectors…
Women in Hospitality, Travel & Leisure (HTL) 2020 Review 2019 Edition Companies across all consumer sectors are grappling with the challenge of increasing diversity in their workforces. While targets like that...

What will be the hotel industry’s talent demands of…
The hotel business, like every other, is in a period of flux. Fundamental forces are reshaping every aspect of the industry. But, just what exactly are the key trends shaping the sector and what do they mean for the...

Q&A: Women in Hospitality 2020 founder Tea Colaianni on…
The most recent research carried out by the Hampton-Alexander Review argued that while significant progress has been made toward the target of 33% of women on FTSE 350 boards by the end of 2020, there is still ‘some...
Latest Travel & Leisure News
Wizz Air reports increase in load factor of its aircrafts The budget airline said it carried 4.3 million passengers in June, a 179% increase compared to June last year. The load factor, or how full its planes were, was 86%, up from 64.4% last June. Read more.
Black Sheep Coffee secures initial US sites The speciality coffee shop operator, which has more than 50 sites in the UK, has secured its first locations in the US, having chosen Texas' Austin and Dallas as its entry point. Black Sheep Coffee's first US outlet is set to open in October or November. Read more.
Tortilla signs with Uber Eats The fast-casual Mexican restaurant group has partnered with the delivery platform, in a deal which will see Tortilla's menu be available to order via Uber Eats from the group's 47 sites across the UK. The service will be ready to use by 12 July. Read more.
Pret A Manger expands into India The JAB Holding-owned coffehouse chain is set to launch in India after entering a partnership with Reliance Brands, which will see Pret open up to 100 shops in the country over the next five years, starting with major cities and travel hubs. Read more.
Dufry and Autogrill hold merger talks Swiss duty-free retailer Dufry is in talks with Italian airport and motorway caterer Autogrill over a potential merger which would create a travel chain with approximately €6.3bn in annual revenues. A deal could be reached as early as next month. Read more.
SSP unveils new food-to-go concept The foodservice company's new Soul + Grain concept in London’s Victoria station features a selection of pastries and salads, as well as freshly made sandwiches and toasties. Read more.
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