Tracking progress on diversity and inclusion in UK retail 2025

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The MBS Group has partnered with the BRC for the fifth year of research into D&I in the UK retail sector.

The report draws on three sources. First, MBS research, which encompasses data captured from the industry’s leading businesses through conversations with Chairs, CEOs and HRDs, and analysis of retailers’ leadership teams. Second, workforce data from the BRC survey of D&I Charter Signatories, which includes 53 retailers comprising a workforce of more than 1 million (almost 40% of the total UK retail workforce). Third, an assessment of inclusion based on the views of individuals across different demographic characteristics in retail, using the Retail Trust’s “Better You” tool.

The report finds that some although some good progress in some areas when it comes to diversity of leadership teams, there are other areas that are really struggling, and there is a widening gap between sentiment and data throughout the workforce as the impact of inclusion strategies are not being felt on the shop floor.

Some key data points include:

  • 90% of retailers have a coordinated D&I strategy
  • 75% of retailers have at least one senior leader who demonstrates social mobility
  • Ethnic minority representation at Direct Reports level has dropped 4.3% since last year
  • 57% of the retail workforce is made up by women

Read the full report here.

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